Making A Purchase
To make a purchase simply browse our online catalogue and add any
products you wish to purchase to your shopping cart; your cart will
display the total amount of the goods you have ordered and will give
you the opportunity to select your shipping destination from a box in order to
display the appropriate rates of shipping. Once you have finished selecting the items that you wish to purchase
click on "Checkout" to provide your contact details, choose your
payment method and complete your order. With the exception of some bespoke options on
some of our reel tuning products all items advertised in our store are held in
stock and ready for dispatch. Should you order a quantity of any item that
cannot be supplied this will be clearly marked in red in your shopping cart and
you will be asked to adjust your order quantity of that item. Should we be
unable to supply a stock item (for instance if we discover an item held is
damaged and therefore not fit for sale) we will contact you to give you the option
of cancelling any such items or placing them on back order. Should
you wish to cancel the item we will refund you immediately, likewise you are
legally entitled to cancel your order and receive a full refund.
Prices and Tax
Our prices are displayed in Pounds Sterling including 20% VAT (Sales Tax) but excluding postage
costs. VAT is included in all orders to customers in the EU but
will be removed from orders supplied to non-EU Countries and the
correct totals will automatically be calculated by our Shopping Cart
during the checkout process. We are happy to supply VAT invoices upon request
(please email us or leave a note at checkout); our VAT registration number is 178315391.
We accept payment for UK and International orders via Nochex (orders up
to Â£200 only) and Paypal; you can pay for your order using a credit or
debit card without setting up an account with either merchant. Both
Companies manage your credit / debit card details on their own site and
they are not stored or held on BlakDogTackle.com's system at any time.
We do not accept payments over the telephone, nor do we accept Personal
Cheques or Postal Orders. In very exceptional circumstances, by prior
agreement, we may accept Postal Orders made out to cash but please
contact us first to arrange payments using this method.
International shipping options to the countries listed below are available in our cart system however oversees customers should note that import or other duties on the
consignment may be levied by authorities in their own Country which are
the responsibility of the customer and will not be paid by BlakDogTackle.com. Likewise it is the responsibility of the customer to insure that their chosen goods are acceptable for import into their own Country. Free shipping offers are
available to UK residents only.
Currently we ship to the following
countries: Argentina, Australia, Austria, Bahamas, Barbados,
Belgium, Bermuda, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Falkland Islands, Finland, France, Germany,
Gibraltar, Greece, Greenland, Hong Kong, Iceland, Ireland, Italy,
Japan, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco,
Netherlands, New Zealand, Norway, Philippines, Poland, Portugal,
Romania, Singapore, Slovenia, South Africa, Spain,
Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, USA and Uruguay.
Shipping and Handling
The bulk of our orders are dispatched via Royal Mail and are priced
according to size, value and weight. Customers may choose their choice of
shipping method from the list displayed during the checkout process. We
do our very best to ensure that all orders placed before 2pm are
dispatched the same day however we cannot guarantee delivery times due to
inconsistencies in Royal Mail's delivery times. Orders placed on weekends or public
holidays will be dispatched on the next working day. Please
note that BlakDogTackle.com is a mail order only company; we have no
retail showroom and can only accept personal callers in very
Free Shipping Offers
We currently offer Free Economy Shipping to UK destinations (including the Channel Islands and NI) on selected items when they are ordered individually. Should you add an item not covered with this offer free shipping will no longer be available.
We now also offer Free UK Economy Delivery on orders of Â£100 or more.
This offer excludes those which include fishing weights, however should you wish to include a small number of weights in an order for other parts we may still provide free shipping at our discretion - please contact us prior to ordering in case of doubt.
Defective Goods / Lost or Damaged Orders
We want to ensure that our customers are happy with the products that
we sell. Many of the products that we sell come with a manufacturers guarantee
and any products found to be faulty upon receipt will be replaced immediately at our cost. Should any items become faulty during use please contact BlakDogTackle.com to discuss the options for repair under warranty or replacement; should you decide to accept a warranty repair on any item your statutory rights are not effected in any way. Should we require the return of a damaged item then BlakDogTackle.com will compensate you fully for the cost of return postage when we receive the item so long as you use the cheapest available option.
If your order is dispatched and does not arrive we will refund you the full amount of your order, including postage and packing costs once the required waiting time (defined by Royal Mail) has passed. Currently UK items are declared officially lost by Royal Mail 15 working days after the due date of delivery in the case of First Class items and Standard Parcels and 10 working days in the case of Next Day deliveries. For International orders the waiting times are 20 working days for items to European destinations and 25 working days for items to Non-European International destinations; please note that these waiting times are set by the UK postal service and not
BlakDogTackle.com and are therefore out of our control.
Should any items of your order be damaged in transit BlakDogTackle.com
will replace, repair or refund those items without delay at our cost; we do ask
that the customer provide us with sufficient evidence to make a damage
claim from the postal service in these circumstances. We may also ask
you to return the items to us in some cases. Please ensure that you supply
the correct address details with your order and update your address in the
members area when necessary as we are unable to refund customers for orders
lost as a result of BlakDogTackle.com being
supplied incorrect details by the customer.
Returns And Refunds
BlakDogTackle.com fully complies with the terms of the Consumer Contracts Regulations.
EU customers may cancel any order you have made prior to
dispatch and will receive a full refund immediately. You may also return any item
without explanation within fourteen working days from the day after that
on which you received the goods. We will refund the full cost of the item
(including the cost of posting it to you) so long as they are unused, their original
packaging is complete and undamaged and the item is in a sale-able condition. Non
EU customers may also cancel an order at any time before dispatch and
receive a refund in full. They may also return any item without
explanation within seven working days from the day after that on which
you received the goods to receive a refund on the cost of the returned
item or items. Please note that the outbound postage costs will not be
refunded to non EU customers.
To effect a return simply email or telephone us with the details of the
item or items you wish to return (please include the order number when you do
so) and then return them to us. You may also simply return goods including an explanatory
note with the goods. The cost of return (inbound) postage costs on non-faulty items
is the responsibility of the customer and the goods are the responsibility
of the customer until they are safely received by us. We recommend that you
use an insured postal service when returning goods as we cannot refund on
return items that are lost in the post. Unfortunately we do not accept returns or
offer refunds for personalised goods or goods made to the customer's
specification unless these items are faulty.
Please Note: Tracked services will require a signature upon
delivery. Royal Mail services can be collected from the local Post Office within their
allotted time frame in the event that a signature cannot be obtained. Hermes couriers will
attempt a delivery on three occasions only so please ensure that somebody will be available
to receive the delivery. Please note that if an order is returned to us because it was undeliverable
or not collected from Royal Mail we reserve the right to charge a second delivery charge before
resending the goods.
We can be contacted in a number of ways.
By Post at: BlakDogTackle.com, 144 Meadow Way,
Jaywick, Clacton on sea, Essex, CO15 2SE.
By Telephone on: 01255 436348 or 07906 349126
(Mobile). You may also
send a SMS text message to this mobile number.
By Email at: firstname.lastname@example.org
or via our contact
Whichever contact method you use please ensure that you include any
relevant order numbers in your communication. We will endeavour to respond to
ALL queries within 24 hours