Making A Purchase
To make a purchase simply browse our online catalogue and add any products you wish to purchase to your shopping cart; your cart will display the total amount of the goods you have ordered and will give you the opportunity to select your shipping destination from a box in order to display the appropriate rates of shipping. Once you have finished selecting the items that you wish to purchase click on "Checkout" to provide your contact details, choose your payment method and complete your order. With the exception of some bespoke options on some of our reel tuning products all items advertised in our store are held in stock and ready for dispatch. Should you order a quantity of any item that cannot be supplied this will be clearly marked in red in your shopping cart and you will be asked to adjust your order quantity of that item. Should we be unable to supply a stock item (for instance if we discover an item held is damaged and therefore not fit for sale) we will contact you to give you the option of cancelling any such items or placing them on back order. Should you wish to cancel the item we will refund you immediately, likewise you are legally entitled to cancel your order and receive a full refund.
Prices and Tax
Our prices are displayed in Pounds Sterling including 20% VAT (Sales Tax) but excluding postage costs. VAT is included in all orders to customers in the EU but will be removed from orders supplied to non-EU Countries and the correct totals will automatically be calculated by our Shopping Cart during the checkout process. We are happy to supply VAT invoices upon request (please email us or leave a note at checkout); our VAT registration number is 178315391.
We accept payment for UK and International orders via Nochex (orders up to £200 only) and Paypal; you can pay for your order using a credit or debit card without setting up an account with either merchant. Both Companies manage your credit / debit card details on their own site and they are not stored or held on BlakDogTackle.com's system at any time. We do not accept payments over the telephone, nor do we accept Personal Cheques or Postal Orders. In very exceptional circumstances, by prior agreement, we may accept Postal Orders made out to cash but please contact us first to arrange payments using this method.
International shipping options to the countries listed below are available in our cart system however oversees customers should note that import or other duties on the consignment may be levied by authorities in their own Country which are the responsibility of the customer and will not be paid by BlakDogTackle.com. Likewise it is the responsibility of the customer to insure that their chosen goods are acceptable for import into their own Country. Free shipping offers are available to UK residents only.
Currently we ship to the following countries: Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, USA and Uruguay.
Shipping and Handling
The bulk of our orders are dispatched via Royal Mail and are priced according to size, value and weight. Customers may choose their choice of shipping method from the list displayed during the checkout process. We do our very best to ensure that all orders placed before 2pm are dispatched the same day however we cannot guarantee delivery times due to inconsistencies in Royal Mail's delivery times. Orders placed on weekends or public holidays will be dispatched on the next working day. Please note that BlakDogTackle.com is a mail order only company; we have no retail showroom and can only accept personal callers in very exceptional circumstances.
Free Shipping Offers
We currently offer Free Economy Shipping to UK destinations (including the Channel Islands and NI) on selected items when they are ordered individually. Should you add an item not covered with this offer free shipping will no longer be available. We now also offer Free UK Economy Delivery on orders of £100 or more. This offer excludes those which include fishing weights, however should you wish to include a small number of weights in an order for other parts we may still provide free shipping at our discretion - please contact us prior to ordering in case of doubt.
Defective Goods / Lost or Damaged Orders
We want to ensure that our customers are happy with the products that we sell. Many of the products that we sell come with a manufacturers guarantee and any products found to be faulty upon receipt will be replaced immediately at our cost. Should any items become faulty during use please contact BlakDogTackle.com to discuss the options for repair under warranty or replacement; should you decide to accept a warranty repair on any item your statutory rights are not effected in any way. Should we require the return of a damaged item then BlakDogTackle.com will compensate you fully for the cost of return postage when we receive the item so long as you use the cheapest available option.
If your order is dispatched and does not arrive we will refund you the full amount of your order, including postage and packing costs once the required waiting time (defined by Royal Mail) has passed. Currently UK items are declared officially lost by Royal Mail 15 working days after the due date of delivery in the case of First Class items and Standard Parcels and 10 working days in the case of Next Day deliveries. For International orders the waiting times are 20 working days for items to European destinations and 25 working days for items to Non-European International destinations; please note that these waiting times are set by the UK postal service and not BlakDogTackle.com and are therefore out of our control.
Should any items of your order be damaged in transit BlakDogTackle.com will replace, repair or refund those items without delay at our cost; we do ask that the customer provide us with sufficient evidence to make a damage claim from the postal service in these circumstances. We may also ask you to return the items to us in some cases. Please ensure that you supply the correct address details with your order and update your address in the members area when necessary as we are unable to refund customers for orders lost as a result of BlakDogTackle.com being supplied incorrect details by the customer.
Returns And Refunds
BlakDogTackle.com fully complies with the terms of the Consumer Contracts Regulations. EU customers may cancel any order you have made prior to dispatch and will receive a full refund immediately. You may also return any item without explanation within fourteen working days from the day after that on which you received the goods. We will refund the full cost of the item (including the cost of posting it to you) so long as they are unused, their original packaging is complete and undamaged and the item is in a sale-able condition. Non EU customers may also cancel an order at any time before dispatch and receive a refund in full. They may also return any item without explanation within seven working days from the day after that on which you received the goods to receive a refund on the cost of the returned item or items. Please note that the outbound postage costs will not be refunded to non EU customers.
To effect a return simply email or telephone us with the details of the item or items you wish to return (please include the order number when you do so) and then return them to us. You may also simply return goods including an explanatory note with the goods. The cost of return (inbound) postage costs on non-faulty items is the responsibility of the customer and the goods are the responsibility of the customer until they are safely received by us. We recommend that you use an insured postal service when returning goods as we cannot refund on return items that are lost in the post. Unfortunately we do not accept returns or offer refunds for personalised goods or goods made to the customer's specification unless these items are faulty.
Please Note: Tracked services will require a signature upon delivery. Royal Mail services can be collected from the local Post Office within their allotted time frame in the event that a signature cannot be obtained. Hermes couriers will attempt a delivery on three occasions only so please ensure that somebody will be available to receive the delivery. Please note that if an order is returned to us because it was undeliverable or not collected from Royal Mail we reserve the right to charge a second delivery charge before resending the goods.
We can be contacted in a number of ways.
By Post at: BlakDogTackle.com, 144 Meadow Way, Jaywick, Clacton on sea, Essex, CO15 2SE.
By Telephone on: 01255 436348 or 07906 349126 (Mobile). You may also send a SMS text message to this mobile number.
By Email at: firstname.lastname@example.org .
Whichever contact method you use please ensure that you include any relevant order numbers in your communication. We will endeavour to respond to ALL queries within 24 hours of receipt.