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Data Protection law will change on 25th  May 2018 and this Privacy Notice sets out your rights under the new laws, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.  BlakDogTackle.com may be both data controller and data processor in respect of the information we hold under certain circumstances.

Who are we?
BlakDogTackle.com is an online business which sells Sea Angling equipment, fishing reel spares and upgrades and provides a fishing reel repair service.  Our registered address is 144 Meadow Way, Jaywick, Clacton on sea, Essex, CO15 2SE.  

How the law protects you
Data protection laws state that we are only able to retain and process personal data if we have valid, lawful reasons to do so. The majority of the data we hold about our customers is retained and processed for the purpose of fulfilling our contractual obligations to our customers, however we also further retain this private data as a result of our legal obligation to maintain company records and submit tax returns.

How do we collect personal data from you?
We receive information about you from you when,
1) You use our website or our Facebook Page
2) Complete forms on our website
3) Purchase products from our Ebay auctions
3) If you contact us by post, phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product.
4) Additionally we also collect personal information from you when you sign up or post to any of our sites or enter a competition or promotion run by us.
5) If, during the course of business, you provide us with personal data about a third party (for example when ordering for someone else on their behalf or having goods delivered to a third party), you must warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

For security and audit purposes your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

What type of data do we collect from you?
The personal data that we may collect from you includes Contact details such as your name, address, email address, phone numbers etc.  We also obtain payment information from you (via third party payment merchants) so that we may obtain payment from you for our goods and services.  We may also retain details of your visits to our site including, but not limited to weblogs and other communication data. We also sometimes retain records of your queries and correspondence when they have relevance to the contractual arrangements involved.

How we use your data
We process and retain information about you in the following ways:

    To process orders that you have submitted to us;
    To provide you with products and services;
    To comply with our contractual obligations we have with you;
    To help us identify you and any accounts you hold with us;
    To enable us to review, develop and improve the website and services;
    To provide customer care, including responding to your requests if you contact us with a query;
    To administer business accounts, process payments and keep track of billing;
    To detect fraud and to make sure what you have told us is correct;
    To carry out statistical analysis on the use of our website and services;
    
Retention periods
We will keep your personal data only for as long as is necessary in accordance with applicable laws.  Inactive user accounts (those that have not been logged into for 12 months or more and with which no orders have been placed) are deleted from our system yearly at the end of the tax year (April).  In the case of active accounts (those that have been used to place orders)we will normally be required to retain customer’s data required for our business accounts for up to 7 years due to tax legislation however during this time no other use will be made of your personal data.

Any financial data retained after this time for statistical reasons will be anonymised and no personally identifying data will be retained.

Who has access to your personal data?
We process your data for administration, billing, support and the provision of services and only the business operator will process your personal data.  BlakDogTackle.com has never shared or sold personal data with any third parties for the purpose of marketing, research or credit referencing nor will we ever do so.

Third parties
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment or the delivery of your order) or where the third party is contracted to provide a service to us (a Web Developer for example).   In such cases we will only ever share the information about you that is necessary to carry out the service and have contractual agreements in place which ensure your personal data is treated in accordance with current legislation.

Should this business be sold to a third party your data will be deemed an asset of the business and in these circumstances we may need to disclose your personal data to the prospective buyer.  In this case the third party will be required to enter into a confidentiality agreement and your data will receive the same legal protection as it does currently. Similarly, we may have to share your personal data if we are under a legal obligation such as a Court Order.

Where your personal data is held on the website of a "Partner Company" we may not have administrative control of your data.  In these cases each "Partner" will have their own privacy policy which you are encouraged to read prior to using their services.  We have provided links to the most important policies below.

Facebook - https://www.facebook.com/policy.php
Ebay - https://pages.ebay.co.uk/help/community/png-priv.html
Paypal - https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Nochex - https://www.nochex.com/privacy-policy/
Royal Mail - https://www.royalmail.com/privacy-notice
Hermes - https://www.myhermes.co.uk/privacy-policy.html

Your rights
Under the GDPR we are required to make this Privacy Notice available to you at the point of collection of your personal data.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to retain it. This is known as your right to be forgotten. Please note however that there are legal and accountancy reasons why we will often need to keep some of your data.  In such cases we are legally entitled to retain this data for the required period.

The personal data we keep must be accurate and you have the right to have it corrected by us when required; usually you can do this yourself by correcting it on your online account.  You must also maintain the accuracy of your information and ensure all your details are kept up to date at all times.

You have the right to ask us not to process your personal data for marketing purposes.  We no longer maintain a mailing list and post all marketing information on our Facebook Page.  If you follow our Facebook Page and do not wish to receive notifications about our Facebook posts then you only need to unfollow our page or set your notifications accordingly.

Customers should note that in preventing the use or processing of your personal data, we may be delayed or prevented from fulfilling our contractual obligations to you. It may even prevent us from cancelling your order.

Accessing and updating your data
You have the right to see what data we hold about you, usually free of charge.  You can view, edit or delete the personal data we hold on our live system by accessing your Customer Account and clicking on the link "View My Personal Data".  You also have the right to see any of your personal data that we retain offline and we must provide access to the personal data we hold about you within one month of receiving a valid request.

Use of cookies
BlakDogTackle.com uses cookies on our site to enable our online shopping cart system (what is referred to as a 'session cookie') and to monitor usage of our site; none of the cookies we use store any personal information that can be used to identify you, such as your name, address or account number. on any computer that you may use.  Our cookie notification on our website allows you to view what cookies are used and to block our non-essential monitoring cookie.  Most browsers can be set to block all cookies, however, you should note that this may interfere with or prevent your use of this site.

Links to other sites
The BlakDogTackle.com site provides a number of links to other sites which may interest customers. Since we do not control these websites, we encourage you to review the privacy policies of those that you visit. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of third party sites.

Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption wherever appropriate and technically practical.

All information you provide to our website is stored on the secured servers of our hosting company within the EEA.  Our hosting provider’s data centre also has excellent physical security, including CCTV cover and 24/7 manned security.  From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of some services, for instance when you purchase from one of our Ebay auctions or post on our Facebook page. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will do our utmost to ensure that reasonable steps are taken to protect your data in accordance with this privacy notice and notify you when we become aware of any problems..

As the transmission of information via the internet is not completely secure, we cannot totally guarantee the security of data transmitted to our site and transmission is at your own risk.  That said, we will use strict procedures and security features to try to prevent unauthorised access, including SSL encryption, the use of passwords and the physical security of our machines.  All sensitive data (payment details for example) are protected by industry-standard encryption during transfer.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Data Breaches
We agree to take reasonable measures to protect your data in accordance with applicable legislation.  In the event that we become aware of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with and that the appropriate bodies and effected individuals are notified where necessary.  Users of are site are asked to contact BlakDogTackle.com immediately if they suspect that a breach of their personal data may have occurred.

Questions and Complaints
Please e-mail any questions, comments or complaints you have about privacy (including data access requests) to us at dataprivacy@blakdogtackle.com.  You may also contact us by post or telephone

You also right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/concerns/
Tel: 0303 123 1113

This Document

• Written: 2018-05-24 13:00:00
• Updated: 2020-06-04 20:15:00

**EU/EEA RESIDENTS PLEASE NOTE** Due to the trading conditions imposed by the Brexit agreement currently we will NOT be resuming trade with EU/EEA Countries. Citizens of those countries should note that this also includes purchases made by EU/EEA residents for delivery to a UK address for the purpose of forwarding on to their home Country. This does not circumvent import/export rules and is therefore not acceptable. Any such orders will be immediately cancelled and the purchase amount will be refunded LESS the non refundable fees BlakDogTackle.com have incurred in taking the order.

**COVID-19 UPDATE** We have now resumed deliveries to many international destinations and retail orders to Northern Ireland. Customers should note that there continues to be some postal disruption due to the pandemic and that postal and customs delays may occur. We are normally managing to dispatch orders five days of the week but at times of high demand or disruption orders may not go out on the day of receipt so please be patient.

Making A Purchase
To make a purchase simply browse our online catalogue and add any products you wish to purchase to your shopping cart; your cart will display the total amount of the goods you have ordered and will give you the opportunity to select your shipping destination from a box in order to display the appropriate rates of shipping. Once you have finished selecting the items that you wish to purchase click on "Checkout" to provide your contact details, choose your payment method and complete your order. With the exception of some bespoke options on some of our reel tuning products all items advertised in our store are held in stock and ready for dispatch. Should you order a quantity of any item that cannot be supplied this will be clearly marked in red in your shopping cart and you will be asked to adjust your order quantity of that item. Should we be unable to supply a stock item (for instance if we discover an item held is damaged and therefore not fit for sale) we will contact you to give you the option of cancelling any such items or placing them on back order. Should you wish to cancel the item we will refund you immediately, likewise you are legally entitled to cancel your order and receive a full refund. Any contract made with BlakDogtackle.com will be made under the jurisdiction of English Law.

Prices and Tax
Our prices are displayed in Pounds Sterling including 20% VAT (Sales Tax) but excluding postage costs. VAT will be removed from international orders and the correct totals will automatically be calculated by our Shopping Cart during the checkout process. We are happy to supply VAT invoices upon request (please email us or leave a note at checkout); our VAT registration number is 178315391.

Payment
We accept payment for UK and International orders via Nochex and Paypal; you can pay for your order using a credit or debit card without setting up an account with either merchant. Both Companies manage your credit / debit card details on their own site and they are not stored or held on BlakDogTackle.com's system at any time. We do not accept payments over the telephone, nor do we accept Personal Cheques or Postal Orders. In very exceptional circumstances, by prior agreement, we may accept Postal Orders made out to cash but please contact us first to arrange payments using this method.

International Orders
International shipping options to the countries listed below are available in our cart system however oversees customers should note that sales to oversees customers are deemed to be classed as a customer import in respect of customs regulations and as such import or other duties on the consignment may be levied by authorities in their own Country. These are the responsibility of the customer and WILL NOT be paid by BlakDogTackle.com. Local taxes (such as GST in Australia) will also NOT be added to your BlakDogTackle.com order so will be collected by the authorities of the destination country when your order passes through customs checks. Customers should remember to factor in these costs when placing an order. Likewise it is the responsibility of the customer to ensure that their chosen goods are acceptable for import into their own Country as the responsibility for any costs for treatment or special clearance will rest with the customer. BlakDogTackle.com will not be liable for any costs incurred should customers attempt to import goods which are subject to an import ban in their country. Free shipping offers are available to UK residents only.

We are sorry to announce that due to the trading conditions imposed by the brexit agreement we will no longer be accepting orders from customers in EU/EEA Countries. Regrettably the additional administration and costs that would be incurred in EU trading are not viable for us at the moment though we will honour all warranties and guarentees in respect of our past EU orders. Customers from EU/EEA Countries should refer to our Privacy Policy for details about how their data will be handled. Please contact us if you have any concerns or queries.

Please note that BlakDogTackle.com does not under any circumstance accept orders placed through a Freight Forwarding Company (sometimes known as a Postal Motel) for onward transfer to a location outside of the UK. Any such orders will be immediately cancelled and the purchase amount will be refunded LESS the non refundable fees BlakDogTackle.com have incurred in taking the order. As an anti-fraud measure we also reserve the right to refuse orders for dispatch to Post Office Boxes.

Orders to Northern Ireland are supplied strictly on a retail basis and VAT is charged in the normal way. Customers in Northern Ireland should be aware of their responsibility to declare goods received from the UK over a certain value threshold.

Currently we ship to the following countries: Argentina, Australia, Bahamas, Barbados, Bermuda, Brazil, Canada, Channel Islands, Chile, Falkland Islands, Hong Kong, Israel, Japan, Malaysia, Mauritius, Mexico, New Zealand, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, UK, USA and Uruguay.

Shipping and Handling
The bulk of our orders are dispatched via Royal Mail and are priced according to size, value and weight. Customers may choose their choice of shipping method from the list displayed during the checkout process. We do our very best to ensure that all orders placed before 2pm are dispatched the same day however we cannot guarantee delivery times due to inconsistencies in Royal Mail's delivery times. During the current Covid-19 pandemic there is likely to be variation in our postage times, cutoffs and schedules however we will do our very best to ensure as timely a service as is possible. Orders placed on weekends or public holidays will be dispatched on the next working day. Please note that BlakDogTackle.com is a mail order only company; we have no retail showroom and can only accept personal callers in very exceptional circumstances.

Free Shipping Offers
We currently offer Free Economy Shipping to UK destinations (including the Channel Islands and NI) on selected items when they are ordered individually. Should you add an item not covered with this offer free shipping will no longer be available. We also offer Free UK Economy Delivery on orders of £100 or more. This offer can be selected from the postage options at checkout but excludes those orders which include fishing weights, however should you wish to include a small number of weights in an order for other parts we may still provide free shipping at our discretion - please contact us prior to ordering in case of doubt.

Defective Goods / Lost or Damaged Orders
We want to ensure that our customers are happy with the products that we sell. Many of the products that we sell come with a manufacturers guarantee and any products found to be faulty upon receipt will be replaced immediately at our cost. Should any items become faulty during use please contact BlakDogTackle.com to discuss the options for repair under warranty or replacement; should you decide to accept a warranty repair on any item your statutory rights are not effected in any way. Should we require the return of a damaged item then BlakDogTackle.com will compensate you fully for the cost of return postage when we receive the item, so long as you use the cheapest available option.

If your order is dispatched and does not arrive we will refund you the full amount of your order, including postage and packing costs once the required waiting time (defined by Royal Mail) has passed. Currently UK items are declared officially lost by Royal Mail 15 working days after the due date of delivery in the case of First Class items and Standard Parcels and 10 working days in the case of Next Day deliveries. For International orders the waiting times are 20 working days for items to European destinations and 25 working days for items to Non-European International destinations; please note that these waiting times are set by the UK postal service and not BlakDogTackle.com and are therefore out of our control.

Should any items of your order be damaged in transit BlakDogTackle.com will replace, repair or refund those items without delay at our cost; we do ask that the customer provide us with sufficient evidence to make a damage claim from the postal service in these circumstances. We may also ask you to return the items to us in some cases. Please ensure that you supply the correct address details with your order and update your address in the members area when necessary as we are unable to refund customers for orders lost as a result of BlakDogTackle.com being supplied incorrect details by the customer.

Returns And Refunds
BlakDogTackle.com fully complies with the terms of the Consumer Rights Act 2015 and other applicable UK legislation. UK customers may cancel any order you have made prior to dispatch and will receive a full refund immediately. You may also return any item without explanation within fourteen days from the day you received the goods. We will refund the full cost of the item (including the cost of posting it to you) so long as they are unused, their original packaging is complete and undamaged and the item is in a sale-able condition. International customers may also cancel an order at any time before dispatch and receive a refund in full. They may also dispatch for return any item without explanation within fourteen days from the day after that on which you received the goods to receive a refund on the cost of the returned item or items. Please note that the outbound postage costs will not be refunded to non International customers.

To effect a return simply email or telephone us with the details of the item or items you wish to return (please include the order number when you do so) and then return them to us. You may also simply return goods including an explanatory note with the goods. The cost of return (inbound) postage costs on non-faulty items is the responsibility of the customer and the goods are the responsibility of the customer until they are safely received by us. We recommend that you use an insured postal service when returning goods as we cannot refund on return items that are lost in the post. Unfortunately we do not accept returns or offer refunds for personalised goods or goods made to the customer's specification unless these items are faulty. We may, at our discretion, process an exchange for some personalised goods.

Please Note: Tracked services will require a signature upon delivery. Royal Mail services can be collected from the local Post Office within their allotted time frame in the event that a signature cannot be obtained. Hermes couriers are occasionally used for orders including particular products and will attempt a delivery on three occasions only so please ensure that somebody will be available to receive the delivery. Hermes orders can be redirected to an alternative address or a specified safe place by the customer using the link on the Hermes tracking page. Please note that if an order is returned to us because it was undeliverable, an incorrect or incomplete address was supplied or was not collected from Royal Mail we reserve the right to charge a second delivery charge before resending the goods.

Contacting BlakDogTackle.com
We can be contacted in a number of ways.

By Post at: BlakDogTackle.com, 144 Meadow Way, Jaywick, Clacton on sea, Essex, CO15 2SE.
By Telephone on: 01255 436348 or 07906 349126 (Mobile). You may also send a SMS text message to this mobile number.
By Email at: inquiries@blakdogtackle.com .

Whichever contact method you use please ensure that you include any relevant order numbers in your communication. We will endeavour to respond to ALL queries within 24 hours of receipt.

This Document

• Written: 24-05-2018 17:30:00
• Updated: 26-05-2021 22:45:00