Making A Purchase
To make a purchase simply browse our online catalogue and add any products you wish to purchase to your shopping cart; your cart will display the total amount of the goods you have ordered and will give you the opportunity to select your shipping destination from a box in order to display the appropriate rates of shipping.  Once you have finished selecting the items that you wish to purchase click on "Checkout" to provide your contact details, choose your payment method and complete your order. With the exception of some bespoke options on some of our reel tuning products all items advertised in our store are held in stock and ready for dispatch.  Should you order a quantity of any item that cannot be supplied this will be clearly marked in red in your shopping cart and you will be asked to adjust your order quantity of that item. Should we be unable to supply a stock item (for instance if we discover an item held is damaged and therefore not fit for sale) we will contact you to give you the option of cancelling any such items or placing them on back order.  Should you wish to cancel the item we will refund you immediately.

International Orders

International shipping options to the countries listed below are now available in our cart system however oversees customers should note that all prices detailed on our site are in Pounds Sterling, including VAT but excluding postage costs; you are responsible for any import or other duties on the consignment levied by your government. As we are registered as a UK Sole Trader we pay VAT at source and therefore we are unable to deduct VAT on oversees orders.  Please note that we will only ship orders to the address registered for the Credit Card or Paypal account used to pay for the order and reserve the right to decline any order we suspect may be fraudulent.  Free shipping offers are available to UK residents only.

 

Currently we ship to the following countries: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Falkland Islands, Finland, France, Germany, Gibralter, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA

Shipping and Handling
The bulk of our orders are dispatched via Royal Mail and are priced according to weight. Customers may choose their choice of shipping method from the list displayed during the checkout process and all shipping costs include postal insurance for the full value of the goods.  We do our very best to ensure that all orders placed before 2pm are dispatched the same day however we cannot guarantee delivery times due to inconsistencies in Royal Mail's delivery times. Orders placed on weekends or public holidays will be dispatched on the next working day. There are no additional shipping or handling charges for back order items. Please note that BlakDogTackle.com is a mail order only company; we have no retail showroom and can only accept personal callers in very exceptional circumstances.

Back Orders
If for any reason we cannot supply a stock item you will be given the option to either cancel that part of the order and receive a refund for that part of the order or have the item placed on back order; we will do our best to keep you advised of expected delivery times of back order items and there are no additional postage or handling charges for delivery.

Defective Goods / Lost or Damaged Orders
We want to ensure that our customers are happy with the products that we sell. All of the products that we sell come with a full manufacturers warranty and any products found to be faulty upon receipt will be replaced immediately at our cost. Should any items become faulty during use please contact BlakDogTackle.com to discuss the options for repair under warranty or replacement; should you decide to accept a warranty repair on any item your statutory rights are not effected in any way. Should we require the return of a damaged item then BlakDogTackle.com will compensate you fully for the cost of return postage when we receive the item.

All orders are covered by full insurance; if your order is dispatched and does not arrive we will refund you the full amount of your order, including postage and packing costs once the required waiting time (defined by Royal Mail) has passed. Currently UK items are declared officially lost by Royal Mail 15 working days after the due date of delivery in the case of First Class items and Standard Parcels and 10 working days in the case of Next Day deliveries. For International orders the waiting times are 20 working days for items to European destinations and 25 working days for items to Non-European International destinations; please note that these waiting times are set by the UK postal service and not BlakDogTackle.com and are therefore out of our control.

Should any items of your order be damaged in transit BlakDogTackle.com will replace or refund those items without delay at our cost; we do ask that the customer provide us with sufficient evidence to make a damage claim from the postal service in these circumstances.

Payment
We accept payment for UK and International orders via Nochex (orders up to £200 only) and Paypal; you can pay for your order using a credit or debit card without setting up an account with either merchant. Both Companies manage your credit / debit card details on their own site and they are not stored or held on BlakDogTackle.com's system at any time. We are a dedicated online company and do not accept payments over the telephone, nor do we accept Personal Cheques or Postal Orders. In exceptional circumstances, by prior agreement, we may accept Postal Orders made out to cash but please contact us first to arrange payments using this method.

Returns And Refunds
BlakDogTackle.com fully complies with the terms of the Distance Selling Regulations. You may cancel any order you have made prior to dispatch and will receive a full refund immediately. You may also return any item without explanation within seven working days from the day after that on which you received the goods. We will refund the full cost of the item once the item or items are received so long as they are unused, their original packaging is complete and undamaged and the item is in a saleable condition. To effect a return simply email or telephone us with the details of the item or items you wish to return (please include the order number when you do so) and then return them to us. The cost of return postage for non-faulty items is the responsibility of the customer and the goods are the responsibility of the customer until they are received by us. We recommend that you use an insured postal service when returning goods as we cannot refund on return items that are lost in the post. Unfortunately we do not accept returns or offer refunds for personalised goods or goods made to the customer's specification, perishable goods, un-sealed audio or video recordings and downloadable electronic products such as software or electronic books.

Contacting BlakDogTackle.com
We can be contacted in a number of ways.

By Post at: BlakDogTackle.com, 37 Silcott Street, Brightlingsea, Colchester, Essex, CO7 0DS.
By Telephone on: 01255 436348 or 07906 349126 (Mobile). You may also send a SMS text message to this mobile number.
By Email at: inquiries@blakdogtackle.com or via our contact us page.

Whichever contact method you use please ensure that you include any relevant order numbers in your communication. We will endeavour to respond to ALL queries within 24 hours of receipt, though normally we manage to respond to most inquiries the same day they are received.